Outlook Express is an email client that allows you to create, organize and send messages with your web-based email account. At times, the software may become corrupted. There are several steps that you can take to troubleshoot issues with your Outlook Express.

How to Create a New Identity1

Launch Outlook Express and click "File" in the main menu bar.

2

Click "Identity" and then choose "New Identity."

3

Type your name in the "Identity" field. Enter a password to protect this identity, if you wish. Click the "OK" button.

4

Choose "Yes" when asked if you want to switch identities. Wait for the application to restart. Follow the prompts to create a new Internet connection with your web-based email. This includes entering your email address, incoming and outgoing service names and your password.

How to Rename and Repair Damaged Files1

Launch Outlook Express.

2

Insert your Windows 2000 CD in your drive on your computer when you receive a "Windows File Protection" error.

3

Click the "Retry" button. Wait for the missing or corrupt files to be replaced.

Create a New User Profile1

Click the "Start" button, choose "Control Panel" and then "System."

2

Click the "User Profiles" tab. Highlight the profile that want to copy and click the "Copy To" button.

3

Click the "Browse" button to designate a location for the files on your computer for the new profile. Click the "Change" button.

4

Select "New User" and then click the "Add" button. Click the "OK" button. Close the windows.

References Microsoft: How to Troubleshoot Outlook Express in Windows 2000